Customer Service
YangFT After-Sales Service
We firmly believe that excellent service is the cornerstone of long-term cooperation. We are committed to providing our customers with high-quality, high-performance machines while emphasizing the after-sales service aspect of our products to ensure that your rights and interests are fully protected. With our reliable technical team, global support network, and unwavering dedication to your satisfaction, the YangFT team is confident that we can solve your problems and fulfill your needs. Let us be your trusted partner in providing you with quality products and comprehensive services.
Warranty And Maintenance
YangFT FORKLIFT provides a worldwide limited warranty to its customers. All machinery produced by YangFT is guaranteed for a period of 12 months or 1200 hours of operation. During this period, we will provide free replacement parts for equipment malfunctions or process defects caused by non-human factors. For mid-range customers, it can be upgraded to 15 months, 2000 hours; For dealer customers, it can be upgraded to 18 months, 2400 hours.
Regarding the transportation of compensated spare parts, we offer the following two choices:
(1)Urgent Requirement: If the customer needs urgent spare parts, we will arrange delivery via international express (such as DHL, UPS, TNT, or Fedex, etc.), with the parts expected to arrive at the destination specified by the customer within 5-7 working days. Customers are responsible for the express delivery cost.
(2)Regular Demand: If you have a new order demand, we will ship compensated spare parts together with the new machine for you. The shipping cost is free.
Technical Support
We have an experienced technical team. According to customers' needs, relying on advanced network technology, YangFT has set up 24-hour customer service consulting channels, including email, telephone, online video and web platforms, etc., to realize remote monitoring and diagnosis of the equipment operating status and answer any questions and concerns you may have during use and ensure customers can proficiently operate and maintain the equipment.
Regular Follow-Up Service
YangFT Forklift has established a regular customer follow-up mechanism to track the service of sold machinery,providing comprehensive support to ensure the stable operation and long-term performance of machine equipment in the hands of customers.
(1) We will regularly return visits, pay attention to the use of customers, and arrange professional and technical personnel for one-to-one answers to customers' questions.
(2) We highly value customer feedback. After the follow-up, based on their feedback,we will continuously improve and enhance the quality of our service to meet the ever-changing nee.
Customized Service
In response to the specific needs and requirements of different customers,YangFT provides customized service solutions, including OEM and ODM customized, equipment modification and upgrading,accessory customization, priority service, etc., in order to meet customers' individual requirements.
We deeply understands that high-quality after-sales service is key to maintaining efficient and stable equipment operation, as well as an essential cornerstone in earning customer trust.
Therefore, we always consider after-sales service as equally important as product quality, striving to ensure that every customer who chooses our products can enjoy a professional, timely, and comprehensive service experience. We sincerely thank you for your trust and support, and look forward to establishing a long-term and stable cooperative relationship with you!
YangFT After-Sales Service Process
In order to ensure that you can get timely and effective professional after-sales support when you encounter problems, please follow the steps to contact us:
01
Find Us From Official Channels:
Please reach out to us through officially recognized channels such as the YangFT official website,social media platforms, and other authorized channels.
02
Provide Valid Information:
When contacting us, please provide valid product information of the YangFT equipment you have purchased (such as the factory nameplate information on the body of the vehicle, etc.), enabling us to identify your equipment information and ensure the accuracy and efficiency of service coordination.
03
Specify The Exact Fault:
Please provide detailed descriptions of the faults encountered by your machines, including specific circumstances when the fault occurred, the abnormal performance of the equipment, etc. These will facilitate our faster understanding of the problem and enable us to provide targeted solutions.
04
After-Sales Response And Processing
Once receiving your after-sales service request, the YangFT service team will respond within 7 working days. We will promptly arrange for professional technical personnel to communicate with you, assisting you in resolving equipment issues, striving to restore regular equipment operation in the shortest possible time, and meeting your business requirements.
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Contact Information
E-mail：[email protected]
Telephone:+86-13793245525
Telephone:+86-15953258109
Address:No.18,Pingan Road,Jiaoxi District,Jiaozhou,Qingdao,China
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